Quick sign‑in (3 actions)
- Go to https://www.htx.com or open the official HTX app.
- Enter your registered email/username and password, then submit.
- Confirm the 2FA prompt (authenticator app recommended) to finish.
Pro tip: enable device recognition and email alerts so you’re notified of new logins immediately.
Improve account safety — 5-minute checklist
- Enable 2FA using an authenticator app (Authy, Google Authenticator).
- Use a password manager and create a unique, high-entropy password.
- Setup withdrawal whitelist and confirm withdrawal notifications.
- Limit API key permissions and rotate keys periodically.
- Regularly review login activity and active sessions.
Troubleshooting: quick fixes
Can’t sign in? Try these in order:
- Use the ‘Forgot password’ link — check spam for reset emails.
- If 2FA is missing, use the account recovery flow; expect identity checks.
- Clear browser cache or try an up‑to‑date browser; disable extensions that modify pages.
- Contact HTX Support with your account email if automated recovery fails.
When contacting support, include timestamps and device details to speed verification.
When to act immediately
- Unexpected password change or email update — change your password and revoke sessions.
- Unrecognized withdrawals — contact HTX Support and your bank/exchange at once.
- Repeated failed login attempts — enable extra protections and rotate credentials.